Subject: FW: Tech Support Candidate - Prashant Dhingra
From: Deeksha Dadu <[email-masked]>
To: Nitin Sobti <[email-masked]>
Cc: Livesalesman <[email-masked]>
Date: Fri, 14 May 2021 10:35:05 +0000

Check for tech support agent

From: Prashant Dhingra <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Friday, 14 May 2021 at 11:09 AM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Prashant Dhingra

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Prashant Dhingra
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 9756303741
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      Noida
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Networking - basic
Hardware - Basic
VoIP
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        HCL Technologies Ltd.   Analyst 28th May 2021   36500
Previous Employer 1
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1.Firstly I will check if I am connected to internet or not.
2.I will clear the cache of the browser.
3.Try to open the same website on other web browser.
4.If some error code is given then try to get some information for that code from internet.
5.Then I will restart the browser.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1.Swipe down from the top of screen of mobile phone.
2.Touch and hold bluetooth.
3.Tap Pair new Device.If you don't find Pair new Device then please check under Available devices or tap more. Refresh.
4.Tap the name of the bluetooth device you want to connect.
What according to you makes you a good candidate for customer service or technical support job? 1.I have sound knowledge of technical issues.
2.I have good listening power.
3.I have patience and good understanding ability.

All the above qualities make me good candidate for this post.
On a scale of 1 - 5 please rate your fluency in spoken English  4