Subject: Trainer Candidate - Srijan Srivastava
From: Srijan Srivastava <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 14 May 2021 06:33:53 -0400

| | Tech Support Test

Name | Srijan Srivastava
E-mail | [email-masked]
Phone Number | (841) 8808652
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Netimpact Pvt. Ltd. | Assistant Manager | NA | 39000
Previous Employer 1 | Tech Mahindra Ltd. | Team Leader | 30 November | 32000
Previous Employer 2 | Winstone Retail Pvt. Ltd. | Store Manager | 25 June 2018 | 24000

If Selected, how much time do you need to join? | 10 days

Please briefly describe your work experience specifically in training?

Have worked with different organizations in different fields. Where my responsibilities are also different.
If we talk about training so this is the major part to build and growth of any project or anything. Training needs to provide the details about the project/product, the SOPs and the protocols to be followed while working under any organization and also very important to teach about everything from start to end. I have worked with training team as well where my responsibility was to provide the process and skill training to the new associate who will be responsible and will take car of the brand reputation on social media platforms which is very critical and very sensitive as well. I have enjoyed by working and providing training to the new trainees so that they will get aware about the procedure and avoid to make any mistakes which can bring a los to the business

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes

Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team.

Being a part of training team have trained few batches in which some are good but sometimes you have to deal with very worst things as well specially if you are providing training to fresher you have to be more careful and aware because you have to teach them every basics and advance things in a simple and generic way which can be understand by each of them very easily.

The most difficult situation is that when it's peak business time and the associates needs leaves or offs, managing this things is the very tough and difficult time for any team manager/leader because he has to manage the work along with his shrinkage and attrition as well. But somehow have learned how to manage this thing.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service is when you are just providing the information or some resolution to the customer. But sometime we need to take ownership and have to work something by which we can win back the trust of customer who faced a bad experienced with us because by this we can safe or business and avoid the customer loss.

What according to you makes you a good candidate for this position?

A good candidate should have the below qualities to become a good representative

1. Active listening
2. Quick resolving
3. Good observing
4. Problem Solving
5. Non- aggressive nature
6. Patience while talking with customer

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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