Subject: FW: Tech Support Candidate - aziz rahman
From: Deeksha Dadu <[email-masked]>
To: Nitin Sobti <[email-masked]>
Cc: Livesalesman <[email-masked]>
Date: Fri, 14 May 2021 10:06:01 +0000

Nitin,

I am also sending you tests for tech support agents to interview. We do multilingual tech support for the world’s largest headsets company and currently hiring for English tech support agents for that project.

You need to check:

  1.  What kind of tech support experience he has, need some details
  2.  How is spoken English? Need EXCELLENT English
  3.  Does he have accent? We need people with neutral good accent, people who can talk to US and UK customers without an issue.
  4.  Salary expectations
  5.  How soon he can join

I need same details for all tech support agent tests I will send u

From: aziz rahman <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Friday, 14 May 2021 at 3:22 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - aziz rahman

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    aziz rahman
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 8287280123
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Batla House, New Delhi
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Fareportal India Pvt. Ltd.      Executive       na      31325
Previous Employer 1     HCL Tech        Analyst         6-Feb-2019      21000
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  First of all, I will check my Internet connection(including network adapters etc).. if that is working fine then I will check for proxy configuration in my browser if that is also not there then I will check if any VPN is issued that is still running or not disconnected properly and finally if this website is blocked or not in host file.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      at first power on the speaker then go to phone settings and then Bluetooth search for a new device and click on the name of the speaker found in new device it will attach the speaker.
What according to you makes you a good candidate for customer service or technical support job? • Ability to rapidly build relationship and set up trust.
• Confident and Determined.
• Ability to cope up with different situations.

On a scale of 1 - 5 please rate your fluency in spoken English  4