Subject: Tech Support Candidate - Kumud Jain
From: Kumud Jain <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 14 May 2021 06:05:37 -0400

| | Tech Support Test

Name | Kumud Jain
E-mail | [email-masked]
Phone Number | (+91) 8567827395
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Amritsar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
Windows server

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Rackspace technology | Full stack engineer | NA | 102000
Previous Employer 1 | Andritz | Senior associate consultant | 16-09-2020 | 38000
Previous Employer 2 | DXC technology | Associate professional system administrator | 22-06-2018 | 24000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

If we are trying to open a website and it ends up in error, we will follow below steps:
1. Check your internet connectivity on your system.
2. Check your LAN cable / wifi driver.
3. If the internet icon is showing disconnected, we can plug out / plug in LAN cable or we can turn off and turn on the wifi.
4. If your internet is properly working, please check other browser and try to open the link.
5. If it doesn't work, then there is some issues from ndtv side whether their server is down or just site hosted application is not working

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on the bluetooth speaker
2. Turn on phone bluetooth and should be in scanning mode
3. Once your bluetooth speaker name displayed on the screen, click it.
4. Bluetooth speaker will be connected

What according to you makes you a good candidate for customer service or technical support job? | For being successful in any job, you need to have good communication skills. Your listening and understanding skills should be on top. You have to be patience with the customers asking you queries. You should be able to control your emotions well.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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