Subject: Trainer Candidate - Garima Sharma
From: Garima Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 14 May 2021 05:10:40 -0400

| | Tech Support Test

Name | Garima Sharma
E-mail | [email-masked]
Phone Number | (91) 9711483646
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Nysa communications by | Assistant manager | Still working | 48500
Previous Employer 1 | | | |
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 1 week
Please briefly describe your work experience specifically in training? | I work as an assistant manager
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | Once being a team member and then controlling the same team and telling them about the process to the new employes
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | A good service means he is satisfied and great means he is satisfied and tells and everyone about our services
What according to you makes you a good candidate for this position? | I am looking for a change and will give my 100%
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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