Subject: Trainer Candidate - Gaurav Sehgal
From: Gaurav Sehgal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 14 May 2021 05:03:30 -0400

| | Tech Support Test

Name | Gaurav Sehgal
E-mail | [email-masked]
Phone Number | (+91) 6387528608
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Lucknow

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Hdfc bank | Assistant manager | | 27000
Previous Employer 1 | ICICI Bank | Deputy manager | | 24000
Previous Employer 2 | NA | | |

If Selected, how much time do you need to join? | 1 month
Please briefly describe your work experience specifically in training? | Not experienced yet
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No

Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team.

Demonstrate your positive approach to problem-solving. Show that you are proactive and competent when it comes to challenging workplace situations. Perhaps you went over and above to meet a tight deadline while taking over the responsibilities of a co-worker who was out sick. Another example could be that you trained yourself on a new software that was difficult to understand.

In your answer, focus on the steps you took to overcome the challenge, rather than the challenge itself. The interviewer wants to hear that you are determined and able to problem solve.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service means dealing casually with customers.
Great customer service means exceptional service given to customers.

What according to you makes you a good candidate for this position? | Managerial skills
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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