Subject: Tech Support Candidate - Geeta Rani
From: Geeta Rani <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 14 May 2021 04:50:53 -0400

| | Tech Support Test

Name | Geeta Rani
E-mail | [email-masked]
Phone Number | (+91) 7290860659
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Currently living in Faridabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Networking - advance

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Vayam info solution pvt ltd | Noc Engineer | | 17499
Previous Employer 1 | Inknowtech | Desktop support Engineer | 25 september 2019 | 14500
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | If we found any error while opening the website then will have to see what type of error we are getting after seeing the error we have to resolve accordingly first we have to check the internet speed if there is any issue found at internet then we have to contact with the isp for resolving the internet issue and if there is no issue found at internet speed then we have to check the loopback ip if is it pinging then no issue in Nic card and so many ways we can troubleshoot the issue

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First go and click the setting part
Where we got the bluetooth option
Then click the bluetooth icon and on the bluetooth device to find the another bluetooth

What according to you makes you a good candidate for customer service or technical support job? | Yes I am a good candidate. I have a proper knowledge of this job and i can handle the customers easily as i know its too difficult sometime to handle the customer but that time we have to empatize the customer.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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