Subject: Tech Support Candidate - Barnali Das
From: Barnali Das <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 14 May 2021 04:20:03 -0400

| | Tech Support Test

Name | Barnali Das
E-mail | [email-masked]
Phone Number | (98213) 59646
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurgaon. sector 52
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows OS - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Delivery | Branch incharge | |
Previous Employer 1 | Rivigo | Branch incharge | |
Previous Employer 2 | Gati limited | Se executive | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Good morning support system
I  am in office. I am not able to Login my ID due to technical errors..for your reference I am sending the screan shot
For your ready reference. Kindly do the needful.
Thanks

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Go to main menu on Mobile
2.click on Bluetooth
3.need to select as ON
4.go to pair new device .
5. it will display near by device name
6.need connect with own one

What according to you makes you a good candidate for customer service or technical support job?

Enjoying able to resolve errors or issues.
It make me confident feel good.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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