Subject: Tech Support Candidate - Jitendra Singh
From: Jitendra Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 14 May 2021 04:04:18 -0400

| | Tech Support Test

Name | Jitendra Singh
E-mail | [email-masked]
Phone Number | (+91) 8171142948
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I don't have experience or skills for Technical Support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | | |
Previous Employer 1 | Majorel | Csa | 30/04/2021 | 15000
Previous Employer 2 | Cashify | Csa | 09/03/2021 | 20000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly I will check Internet connection and if it is fine then I will relay for it and if there is any issue then I will contact to customer support of related website
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Switch on mobile Bluetooth, then switch on speaker Bluetooth, then Pari the Bluetooth then we can connect it.
What according to you makes you a good candidate for customer service or technical support job? | If a candidate have a good knowledge about process and able to understand the problem and need of customer and help with clear, crisp, proper and polite response with solution, then the candidate is good for customer service or technical support job.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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