Subject: Trainer Candidate - trishna Addy
From: trishna Addy <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 14 May 2021 04:02:41 -0400

| | Tech Support Test

Name | trishna Addy
E-mail | [email-masked]
Phone Number | (91) 9899486300
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | franchise india | general manger- bd | currently working | 78,000
Previous Employer 1 | lufthansa german airlines | senior flight attaendant | 25/12/2018 | 90,000
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 2 weeks
Please briefly describe your work experience specifically in training? | none but i can learn as i have great people management skills and very refined soft skills
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No

Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team.

in an aircraft , we did not have the next service meal on board. so we had to apologise and provide meals left from the previous service to the frequent flyers and provided snacks and distributed it among the elderly and children first.
this was later reported as callouness on the part of the Catering

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

good customer service is that what matches the benchmark
a great customer service excels the prerequisites.

What according to you makes you a good candidate for this position? | somebody who is emotionally intelligent and has worked in a team with good managerial skills.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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