Subject: Tech Support Candidate - ISHANT RAZDAN
From: ISHANT RAZDAN <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 14 May 2021 03:32:56 -0400

| | Tech Support Test

Name | ISHANT RAZDAN
E-mail | [email-masked]
Phone Number | (+91) 7889599715
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | NOIDA
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | AIRTEL INDIA | CUSTOMER SERVICE ASSOCIATE | APRIL | 7000
Previous Employer 1 | INTELENET GLOBAL SERVICES | CUSTOMER SERVICE ASSOCIATE | FEB | 10000
Previous Employer 2 | IENERGIZER | CUSTOMER SERVICE ASSOCIATE | MAR | 17500

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Restart My Device
Make Sure the Internet Connection Works
Check if the Website is Down for Everybody or Just Me

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn Bluetooth on or off
Swipe down from the top of the screen.
Tap Bluetooth .
Pair a Bluetooth accessory
Option 1: Use the Settings app (all Bluetooth accessories)
Option 2: Use notifications (Fast Pair accessories only)
Step 2: Connect
Swipe down from the top of the screen.
Make sure Bluetooth is turned on.
Touch and hold Bluetooth .
In the list of paired devices, tap a paired but unconnected device.
When your phone and the Bluetooth device are connected, the device shows as "Connected."

What according to you makes you a good candidate for customer service or technical support job? | Honestly, I possess all the skills and experience that you're looking for. I'm pretty confident that I am the best candidate for this job role. It's not just my background in the past projects, but also my people skills, which will be applicable in this position.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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