Subject: Tech Support Candidate - Abrar Ahmad
From: Abrar Ahmad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 14 May 2021 03:13:19 -0400

| | Tech Support Test

Name | Abrar Ahmad
E-mail | [email-masked]
Phone Number | (+91) 8449530053
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Cyfuture | System Administrator | 22 april 2021 | 17 k
Previous Employer 1 | Infosys | Process executice | 22 march 2015 | 10 k
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First we will check for the internet connectivity. If internet is working fine, the we try to open some other website and check whether other website is working fine.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First turn on bluetooth devices on speaker and mobile. Searching for the network  and connect the speaker  to mobile devices.
What according to you makes you a good candidate for customer service or technical support job? | Working on windows and linux machine makes me to do job in technical profile.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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