Subject: Tech Support Candidate - Deependar Singh Rana Deependar
From: Deependar Singh Rana Deependar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 14 May 2021 03:02:16 -0400

| | Tech Support Test

Name | Deependar Singh Rana Deependar
E-mail | [email-masked]
Phone Number | (+91) 9891881743
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Dilshad garden
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NIIT technologies | Senior associate IT Operations | 25 may 2020 | 2800
Previous Employer 1 | Na | Na | Na | Na
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1 Restart My Device
Many basic problems can be solved simply by restarting your device. This clears caches, and forces the device to re-load the program or web page you may be having issue with, rather than use something that may be partially wrong.
If searching doesn't work, then there's reason to believe that you're not connected to the Internet. Fix the connection issue before proceeding.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to settings
Tap the Bluetooth option
Turn on Bluetooth
A list of available devices will appear.
If your speaker is not listed, press the button on your speaker that makes it discoverable – it’s often a button with a Bluetooth symbol on it.
On your mobile select your speaker (it might be a random product number but should have the speaker’s brand name listed) and that’s it, you’re connected!
After your speaker is paired – the technical term for connecting two Bluetooth devices – you won’t need to go through that set-up again. Just make sure your speaker is on, and your mobile’s Bluetooth is also on.

What according to you makes you a good candidate for customer service or technical support job?

It's my passion and commitment to service customers with sincerity by means of acknowledging and emphatizing for whatever they're going through for them to feel that we understood their concerns and at the same time for them to feel that they're being valued. For me, customer engagement is really im[ortant becasue we're not just here to answer or resolve their queries but also for them to treat us like a friend not just a robot to help them out since we only got to talk to them once. Product knowledge, phone skills are just basics that are easy to learn but a "can-do or willingness to help attitudes" are something that you can do if you are passionate on wat you are doing.

1- Good Communication Skills.

2- Excellent Phone Skills.

3- Listening Skills.

4- Data Entry Skills.

5- People Skills.

6- Informing Skills.

7- Customer Focus Skills.

8- Attention to Detail Skills.

9- Professionalism Skills.

10- Multi-tasking Skills.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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