Subject: Tech Support Candidate - Puneet Gupta
From: Puneet Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 14 May 2021 02:50:18 -0400

| | Tech Support Test

Name | Puneet Gupta
E-mail | [email-masked]
Phone Number | (+91) 9716184074
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | FSPL | System Engineer | May | 23000
Previous Employer 1 | FSPL | Senior engineer | Oct | 15000
Previous Employer 2 | IMSI Pvt ltd | Senior desktop engineer | June | 12000

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First check whether site was blocked with fire wall or proxy.
If allow with firewall and proxy than check the browser compatibility.
Than clean browser history and update the version of browser.

If all seems correct than check the error code for further troubleshooting.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Open bluetooth for both the devices--->In mobile phone go to bluethoot paired a new device--->than find the available Speaker mobile device and connect.
What according to you makes you a good candidate for customer service or technical support job? | My positive attitude.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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