Subject: Tech Support Candidate - Shyambhavi Mawar
From: Shyambhavi Mawar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 14 May 2021 02:33:11 -0400

| | Tech Support Test

Name | Shyambhavi Mawar
E-mail | [email-masked]
Phone Number | (91) 8851336081
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
O365, exchange online, cloud office support, exchange

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Comcentrix | Technical support advisor | 13th oct 2020 | 48
Previous Employer 1 | Happy model public school | Computer teacher | 2018 | Na
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Before  performing below  steps will check if site is blocked by admin or not. What error message are we getting we try to open that page. Or if there is any browser settings that is blocking site.

1.Firstly, I will check internet connection. If it seems to be fine then will go with second step.
2. I will try to open some other page in that browser, just for assurance if internet is working fine for other page or not.
3. I will try to open in inprivate browsing, clearing caches.
4. I will try to open with different browsers.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

There are 2 ways that I can perform to connect Bluetooth  in my mobile device.
1. Directly tap on bluetooth icon and new pop page gets open, select the device with which we want to pair device. Then it's paired, we're all set!

2. Open settings -> connection-> Bluetooth-> toogle the button-> it will show list of available devices that can be connected.

What according to you makes you a good candidate for customer service or technical support job? | I love to learn technology. Troubleshooting issue and giving a solution is something makes me feel happy. I'm always customer driven. With fanitical support we can keep both customer and troubleshooting together.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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