Subject: Tech Support Candidate - Manish kumar
From: Manish kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 14 May 2021 02:24:00 -0400

| | Tech Support Test

Name | Manish kumar
E-mail | [email-masked]
Phone Number | (0641) 8678055986
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | North West delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | XORA GLOBAL | DESKTOP SUPPORT ENGINEER | present | 20000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

check Internet connection
troubleshoot
check Lan cable

Please list the steps to connect a Bluetooth speaker to your mobile phone.

on the Bluetooth device
On the Bluetooth mobile icon
then search the device by mobile and select

What according to you makes you a good candidate for customer service or technical support job? | According my if you can resolve the problem as soon as through mail or any type medium
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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