Subject: Tech Support Candidate - Rakesh Ranjan
From: Rakesh Ranjan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 14 May 2021 01:52:17 -0400

Tech Support
Test

Name

Rakesh
Ranjan

E-mail

[email-masked]

Phone Number

(91) 7685852842

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I live walking distance to office

Where
do you currently live (area)

New Ashok Nagar,
Delhi

Which best describes your Technical Support
capabilities

I've worked in Level 2 tech support

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows OS - Advanced
MS
Windows - Basic
MacOS
Linux
Networking - basic
Networking -
advance
Hardware - Basic
Hardware - Advanced
Speakers &
Audio
VoIP

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Progressive Infotech

Technical Specialist

389200

Previous Employer 1

Avis E Solution Pvt
Ltd

Technical Support Engineer

20 April 2021

324200

Previous Employer 2

CMS It Services Pvt
Ltd

Trainee Engineer

02 june 2018

100000

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with International customers on Phone
Interacted with
customers over Email
Interacted with customers over Live Chat
Used a case
management tool

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

Steps are as follow to troubleshoot this type of
issue:-

1) First check, type of error coming.

2)If this error is either from my browser issue, internet issue or any other
issue or from website(www.ndtv.com) issue.

3)After clearance, will take the final decision.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

Step are as
follow:-

1)first ON the Bluetooth from both device.

2)Match the name display for Speaker Bluetooth device with mobile device.

3)Connect both devices to each other using matching Bluetooth name.

What
according to you makes you a good candidate for customer service or technical
support job?

1)Soft Spoken.

2)Well Communication Skills.

3)Convincing Skills.

4)Keep patience on rude customers.

On a scale of 1 - 5
please rate your fluency in spoken English

5