Subject: Tech Support Candidate - Rohit Yadav
From: Rohit Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 14 May 2021 01:24:24 -0400

| | Tech Support Test

Name | Rohit Yadav
E-mail | [email-masked]
Phone Number | (91) 7524957778
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | INDmoney.com | Operation executive | Working | 17500
Previous Employer 1 | PaisaBazaar.com | Operations | 17 april | 19500
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Dear customer,

Greeting from ndtv

Request you to please restart your system.

Meanwhile we are getting it checked by our team.

Regards
XYZ

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Please follow below steps to connect your bluethooth speaker.

1.Power on the speaker
2.Go to bluetooth setting on you phone.
3.Turn on the blue tooth
4.Search for the device
5.You are ready to connect and pair

What according to you makes you a good candidate for customer service or technical support job?

Customer is God, God needs treatment like a devotee and the same apply for the customer too.

Customer problem should be thoroughly listened and tried to resolve.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |