Subject: Tech Support Candidate - Vikas Srivastav
From: Vikas Srivastav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 14 May 2021 01:23:52 -0400

| | Tech Support Test

Name | Vikas Srivastav
E-mail | [email-masked]
Phone Number | (+91) 7503164049
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Genpact india pvt. Ltd. | Process associate | 05/05/2020 | 18000/-
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First check the network connection.
Second try to reconnect the system with the network.
Third share the screenshot of the error and try to connect with the website technical team for further detail.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on bluetooth of the speaker and mobile phone.
Open the bluetooth section in the mobile.
See the speaker bluetooth name and press it to connect with mobile

What according to you makes you a good candidate for customer service or technical support job?

To know how to deal with customers.
Always polite and cam with the customer.
Know how to solve the issue and know the troubleshooting steps.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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