Subject: Tech Support Candidate - Shivanshu Prajapati
From: Shivanshu Prajapati <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 14 May 2021 01:14:16 -0400

| | Tech Support Test

Name | Shivanshu Prajapati
E-mail | [email-masked]
Phone Number | (226023) 9140025088
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Lucknow
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Active directory

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro | Administrator | 10 june |
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I will try to check if my internet connection is working or not than if it's working, I will try to open other sites , even they opening I will use different browsers and clear cache files.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on bluetooth on your phone than search for speaker bluetooth name which would be it's model name and select the speaker name and it will show connected.
What according to you makes you a good candidate for customer service or technical support job? | I'm very passionate about solving other people technical issues it's fun and challenging because everytime user's comes up with different issues and you have to brain storm and resolve it within SLA which is really important.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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