Subject: Tech Support Candidate - Rohit Kumar
From: Rohit Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 13 May 2021 17:15:59 -0400

| | Tech Support Test

Name | Rohit Kumar
E-mail | [email-masked]
Phone Number | (011) 7011170589
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Palam,New Delhi 110045
Which best describes your Technical Support capabilities | I don't have experience or skills for Technical Support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Shilpani International | Customer care Executive | Currently working here | 15000
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly if the above given website is not opening in my computer browser ~
I will open another tab and will browse any other website to check if my internet connection is working or not.

If its still not opening then I will clear the cache of the browser and try again

If its still not opening then I will check which type of error it is showing i.e. error 403, error 500 etc and will troubleshoot the problem accordingly

Thanku

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on the bluetooth of the phone and the  speaker

2. Then go to bluetooth setting of the phone  and search for new device ,there you will find the name of your Bluetooth speaker

3. Click on the name of your Bluetooth speaker to pair with phone

4. After pairing your device will connect automatically.

What according to you makes you a good candidate for customer service or technical support job?

"Customer First" is a mantra for any Organisation to suceed in its business. I follow this mantra.  Being responsive with positive attitude, soft spoken, good listener, problem solver, helpful, team builder and know how to engage the people well.
A person with a positive personality will always be a good factor to any job. Someone who sees every problem as an opportunity to improve or showcase their skill is a great addition to a company.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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