Subject: English Language Test - Shubham Jaiswal
From: Shubham Jaiswal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 13 May 2021 11:09:35 -0400

| | Foreign Language Screening Test

Name | Shubham Jaiswal    /  (+91) 7503202914    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello,

I sincerely apologize for the inconvenience caused to you. Please be assured that I'll try my best to solve your issue.

According to the data available to me, I can see that the address mentioned was incorrect due to which the delivery could not be made.

Could you please provide me with the correct address or an alternative address. We will deliver the product within 3 working days.

Regards,
Shubham Jaiswal

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

I'd firstly like to offer my sincerest apologies for this burden. We understand it is a deal breaker for you. We will definitely exchange the unit.

I have already raised a request for exchange and  our team will come to replace it with a new unit tomorrow morning.

We would also like to offer a 1000 rs gift voucher as a compensation for the trouble. You can redeem it on your next purchase.

We hope to serve you better next time.

Regards,
Shubham Jaiswal

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