Subject: Tech Support Candidate - Ankush Dixit
From: Ankush Dixit <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 13 May 2021 10:46:58 -0400

| | Tech Support Test

Name | Ankush Dixit
E-mail | [email-masked]
Phone Number | (94539) 42096
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Near the Sec12-22 conjunction
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | BT | QE | NA | NA
Previous Employer 1 | UrbanClap | QA/Sr Advisor | 20 Dec 2019 | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1 Will check the internet connectivity by opening something else.
Step 2 Will check the modem is it on or not.
Step 3 Will check the cables are they connected or not.
Step 4 If everything is good then will try a simple restart.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on the speaker.
Turn on the Bluetooth in your mobile.
Click on search, select the speaker when it shows
Click on pair, the speaker will get connected

What according to you makes you a good candidate for customer service or technical support job? | The ability to help and listen . Also going extra mile to solve the problems and an out of the box thinking
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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