Subject: Re: Tech Support Candidate - Himanshu Arora
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Thu, 13 May 2021 06:25:45 -0700 (MST)

Himanshu Arora (91) 9899005091 Customer support Noida 76 Immediate 35000/- Ready to negotiate 

Already shared with you in previous lists 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On May 13, 2021, at 6:13 PM, Deeksha Dadu <[email-masked]> wrote: 

Check for English profile 

From: Himanshu Arora < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Saturday, 8 May 2021 at 8:52 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Himanshu Arora 

	

	
	
			Tech Support Test 
		
	Name 	Himanshu Arora 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(91) 9899005091 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	Sector 76 Noida 
	Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows - Basic 
Networking - basic 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Agoda 	Accomodation Specialist 	June 2020 	35000 
Previous Employer 1 	Teleperformance 	Senior Customer Care Executive 	August 2019 	26000 
Previous Employer 2 	Interglobe Technologies 	Customer service 	February 2017 	22000 
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1. Check internet connectivity 
2. Check cookies and chrome settings. 
3. Check website information if that is correct 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1. Open Bluetooth settings in phone and the other device. 
2. Pair the device with phone 
3. Device will connect automatically. 
	What according to you makes you a good candidate for customer service or technical support job? 	1. I have good amount of experience in the same industry and most importantly I will listen to customer first before delivering any response. 
2. Take down important leads from customer to deliver correct information. 
3. I will check if the information is useful to customer and it is resolving their issue. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4