Subject: Re: Tech Support Candidate - Nischal Kumar
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Thu, 13 May 2021 06:24:49 -0700 (MST)

He is busy somewhere. will call him later 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On May 13, 2021, at 6:06 PM, Deeksha Dadu <[email-masked]> wrote: 

Check 

From: Nischal Kumar < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Monday, 10 May 2021 at 3:22 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Nischal Kumar 

	

	
	
			Tech Support Test 
		
	Name 	Nischal Kumar 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(91) 9971084761 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
	Where do you currently live (area) 	Dwarka Sector 12 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows - Basic 
Linux 
Networking - basic 
Hardware - Basic 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Fidelity India Business Services 	Programmer 	1-07-2015 	32,235 
Previous Employer 1 				
Previous Employer 2 				
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1) I will check the Internet Connection (LAN,WAN,etc) 
2) Try and refresh the Browser 
3) If there is issue with Internet service provider will inform him and ask for help 
4) If issue is unknown will escalate it to other teams for resolution. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1) Switch on the Speaker 
2) Turn on bluetooth in the phone 
3) Search for devices recognized by mobile 
4) After device name is identified will connect with it. 
	What according to you makes you a good candidate for customer service or technical support job? 	I have experience in troubleshooting issues globally in production support. I have knowledge of SQL ,Windows and Unix as well. I can coordinate with other teams for support issues well. Using my communication skills I will prove to be a resource of great help in providing support to the concerned organization. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4