Subject: Re: Tech Support Candidate - Vishal Sharma
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Thu, 13 May 2021 06:23:06 -0700 (MST)

He is good, but he have to serve 2 months of notice 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On May 13, 2021, at 6:05 PM, Deeksha Dadu <[email-masked]> wrote: 

Check 

From: Vishal Sharma < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Tuesday, 11 May 2021 at 12:54 AM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Vishal Sharma 

	

	
	
			Tech Support Test 
		
	Name 	Vishal Sharma 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(91) 9810490815 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	Faridabad 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
MacOS 
Networking - basic 
Networking - advance 
Hardware - Basic 
Hardware - Advanced 
Speakers & Audio 
0365 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Wipro Technologies 	Technical Consultant 	60 days 	42 
Previous Employer 1 	HCL Technologies 	Associate Executive 	- 	17 
Previous Employer 2 				
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
Did not interact with customers, supported internal employees 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	I will perform below steps - 

1) I will check if my computer is connected to network at all or not, Like LAN or wifi must be connected. 

2) I will check if issue is with the other websites also. 

3) I will copy the url and check it on ither browsers like chrome, edge, brave, firefox etc. 

4) The Website may be blocked within a partiluar network due to proxy, so will ask to open the website on mobile if possible via own network. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1) Swipe down from the top of the screen. 
2) Make sure Bluetooth is turned on. 
3) Touch and hold Bluetooth 
4) In the list of paired devices, tap a paired but unconnected device. 
5) When your phone and the Bluetooth device are connected, the device shows as "Connected." 

	What according to you makes you a good candidate for customer service or technical support job? 	I have a vast experience in Providing Technical Support to users and clients, I have worked for Microsoft Office 365 process and Service Desk process, and quite good in managing SLA's and meeting deadlines as well as making quick and efficient support available to customers at the earliest, Having experience in taking irated users call and turning escalations into a Good customer service experience. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	5