Subject: Re: Tech Support Candidate - Tanveer Qureshi
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Thu, 13 May 2021 06:19:17 -0700 (MST)

Bad spoken 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On May 13, 2021, at 6:03 PM, Deeksha Dadu <[email-masked]> wrote: 

Check 

From: Tanveer Qureshi < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Tuesday, 11 May 2021 at 1:26 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Tanveer Qureshi 

	

	
	
			Tech Support Test 
		
	Name 	Tanveer Qureshi 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(+91) 8299867129 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute using other transport like Rickshaw 
	Where do you currently live (area) 	Kanpur 
	Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Networking - basic 
Networking - advance 
Hardware - Basic 
Hardware - Advanced 
Speakers & Audio 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Pc solutions 	Remote desktop engineer 	Recently joined 	22000 
Previous Employer 1 	Velocis systems Pvt Ltd 	Associate Engineer 	10 May 2021 	16300 
Previous Employer 2 	Jerking infortrain 	Technical trainer 	24 July 2017 	12600 
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	Troubleshooting totally depends on the type of error. 
It could be internet error:- so I will check for the driver of the ethernet adapter, later will check the ip, then will check the internet access, later will check the reachibility of the site. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	power on the bluetooth speaker (it will enter into pairing mode, at times we have to press a button to enter into pairing mode) Open the bluetooth of the mobile phone and scan for available devices. Select the speaker, click on pair, ok. It's done. 
	What according to you makes you a good candidate for customer service or technical support job? 	My main motive is the customer satisfaction and I keep it as a primary goal for the task. I try my best to fix the issue before the customer expectations and try to guide him with the best and permanent solution and suggestions. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4