Subject: Re: Tech Support Candidate - abhisekh kushwaha
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Thu, 13 May 2021 06:17:17 -0700 (MST)

Bad spoken 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On May 13, 2021, at 5:48 PM, Deeksha Dadu <[email-masked]> wrote: 

Check 

From: abhisekh kushwaha < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Wednesday, 12 May 2021 at 1:48 AM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - abhisekh kushwaha 

	

	
	
			Tech Support Test 
		
	Name 	abhisekh kushwaha 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(87704) 71687 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
	Where do you currently live (area) 	Noida Sector -62 
	Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	Applications 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Vinculum Software Solutions 	Product Analyst 		
Previous Employer 1 	Accenture Solutions Ltd 	Process Associate 		
Previous Employer 2 	Thinksys Software Pvt ltd 	Application Support 		
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	Troubleshooting Steps: 

-Refresh the window and wait for the error message. 

-Check internet connectivity, run speed tests on a different window. 

-Clear browser cache and data. 

-Keep checking for the error code and check if the website is down or not. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	-Make sure the Bluetooth Speaker is fully charged. 
-Turn on the speaker, wait for the voice instruction that the device is ready to be paired. 
- Turn on the Bluetooth on the mobile phone and search for the speaker's name. 
-Tap on pair. 
- Confirm the "Confirmation message" on mobile phone. 
-Soon after the speaker through voice instructions confirms of successful pairing. 

	What according to you makes you a good candidate for customer service or technical support job? 	I have two years of experience in Technical Support and from my past experience and skills, I believe that I can fulfill the duties and responsibilities assigned to me. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4