Subject: English Language Test - Sumit Kumar
From: Sumit Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 13 May 2021 09:13:09 -0400

| | Foreign Language Screening Test

Name | Sumit Kumar    /  (91) 8527694862    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear(Name)

Thanks for contacting us. I am sorry to learn that your order has not arrived. As per the order status I can check, it is to inform you that our courier partner tried to deliver the product to the address provided by you but the courier could not be delivered due to incorrect address.
I kindly request  you to check the address provide,if correct please let us know so that we can check with our courier partner and take suitable action. U sincerely apologise for inconvenience.

Thanks.
Sumit
CRA
Emply code-xxxx

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear {Abdul}
Thank you for contacting us. We are sorry to learn that you have received good in damaged condition. I kindly request you to share the images of the unit so that we can take suitable action according to it as soon as possible. We will also try to contact our team who reached you for installation to check for any issues they noticed while installation.
We regret once again for the in convenience caused and assure you that suitable action will be taken on time.

Thanks
Sumit Kumar
CRA
Emp code-####

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