Subject: Re: Tech Support Candidate - Ritu Singh
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Thu, 13 May 2021 06:12:19 -0700 (MST)

She is looking for job in Content writing and SEO 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On May 13, 2021, at 5:43 PM, Deeksha Dadu <[email-masked]> wrote: 

Check 

From: Ritu Singh < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Wednesday, 12 May 2021 at 1:29 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Ritu Singh 

	

	
	
			Tech Support Test 
		
	Name 	Ritu Singh 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(+91) 7289877038 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
	Where do you currently live (area) 	Central delhi 
	Which best describes your Technical Support capabilities 	I don't have Tech Support experience, but I am confident with my skills I can do it 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Speakers & Audio 
VoIP 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Minda corporation Ltd 	Senior engineer 	March 2020 	25k 
Previous Employer 1 	Na 	Na 	Na 	Na 
Previous Employer 2 	Na 	Na 	Na 	Na 
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	I will start by checking my network settings, followed by resetting VPN. I will check the site settings if any caches need to be deleted or cookie settings need to be updated. I will proceed to switch devices and repeat the network settings configuration on the new device. I will find customer care number and reach out if none of the above attempts are fruitful. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	The first step to connecting a Bluetooth speaker to one's mobile is powering the bluetooth speaker on. Long press the power button until the light turns blue or a verbal indication is presented by the device that your speaker is in pairing mode. Switch on your mobile's bluetooth and search for nearby bluetooth devices. Select your speaker and pair it with your mobile. Choose connect and your bluetooth device will be connected to your mobile. 
	What according to you makes you a good candidate for customer service or technical support job? 	I have a three year industrial experience in managing teams. My communication skills are my strength. I have been responsible for communication with both my domestic and international clients. I am a mechanical engineer by profession and understand the technicalities well. I'm also a quick learner when it comes to hardware. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	5