Subject: Arabic Language Test - Khaled Almudhari
From: Khaled Almudhari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 13 May 2021 09:06:38 -0400

Foreign Language
Screening Test

Name

Khaled
Almudhari     /  (0091) 8427908186
/ [email-masked]

Whats your first language

Arabic

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

Hello
dear,

Thank you for contacting us.

We are apologize for the delay of the order.

Regarding order number (....), your order was shipped on (date) the delivery
team tried to reach you to deliver the order, but the given address was
incorrect. Please give us the correct address in order to be updated so that the
delivery team can reach you and deliver the order.

Thank you,

Customer Service

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hello
dear,

Thank you for contacting us.

We are apologize for inconvenience that you have faced.

Please provide us with a picture of the damaged product in order to be sent to
the concerned team in order to arrange a date to receive the product and return
it to the store and then give you an alternative product or return the amount to
you.

It was a great pleasure to serve you.

Thank you,

customers service.