Subject: FW: Tech Support Candidate - Rishabh Dua
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Thu, 13 May 2021 12:58:15 +0000

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From: Rishabh Dua <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Saturday, 8 May 2021 at 4:17 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Rishabh Dua

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Rishabh Dua
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 9582636762
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Faridabad
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) Windows, linux, documentum, publishing, servicenow
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Tcs     It analyst      21 may 2021     45000
Previous Employer 1
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1.)Firstly I will Check my internet connection
2.) I will disconnect and reconnect internet connection
3.) If the issue is still not resolved i will check if there is any restrictions applied on the browser.
4.) Then i will troubleshoot accordingly and i will also check if the website is down
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Switch on bluetooth speaker
Go to settings in your mobile
Switch ON bluetooth and click on search
When the name appears click on that name and done.
What according to you makes you a good candidate for customer service or technical support job? I believe that customer satisfaction is the key. Acknowledging the issue and working efficiently to resolve the issue and updating customer on each and every progress is a best way to handle technical support job and i am well aware of all the process.
On a scale of 1 - 5 please rate your fluency in spoken English  5