Subject: FW: Tech Support Candidate - Ajit Kumar
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Thu, 13 May 2021 12:56:40 +0000

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From: Ajit Kumar <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Saturday, 8 May 2021 at 5:01 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Ajit Kumar

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Ajit Kumar
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (011) 9265295203
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Delhi
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Telecom protocols
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Veer teja enterprises   Senior project engineer 03/01/21        28500
Previous Employer 1     Edge Telecom pvt. Ltd.  Senior project engineer 20/02/20        22000
Previous Employer 2     Autocop india pvt. Ltd. Smt engineer    10/12/16        10000
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1. At first we have to check whether we are connected with the internet or not.
2. If there is any problem in connecting to wifi check the ip's in local area network folder(LAN).
3. Entet the ip manually if not present.
4. Now open the browser and open the website.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. Turn on the bluetooth speaker.
2. Turn on your mobile bluetooth,then select the name by which you have to connect and click on it
What according to you makes you a good candidate for customer service or technical support job? I have sufficient experience in telecom and networking sector which is of 4.1 years. I have experience on both hardware and software and very well known all the concepts of networking.
On a scale of 1 - 5 please rate your fluency in spoken English  4