Subject: English Language Test - Suronthung Kithan
From: Suronthung Kithan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 13 May 2021 08:54:06 -0400

| | Foreign Language Screening Test

Name | Suronthung Kithan    /  (110070) 7291889039    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi, Customer

We understand that your order is taking time then you expected, however, we would like to infrom you that we try to deliver your order, but your address seems to be incorrect, so request you to share your correct address, so that we can deliver in your address.

Regards
Xxxx

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi, Customer,

We apologise for the inconvenience caused to you, that the cabinet has too many scratches, And we would like to infrom you that our team will be at your place within 24 hours to look into the issue.

Regards
Xxx

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