Subject: FW: Tech Support Candidate - Himanshu Arora
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Thu, 13 May 2021 12:43:52 +0000

Check for English profile

From: Himanshu Arora <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Saturday, 8 May 2021 at 8:52 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Himanshu Arora

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Himanshu Arora
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 9899005091
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Sector 76 Noida
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Networking - basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Agoda   Accomodation Specialist June 2020       35000
Previous Employer 1     Teleperformance Senior Customer Care Executive  August 2019     26000
Previous Employer 2     Interglobe Technologies Customer service        February 2017   22000
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1. Check internet connectivity
2. Check cookies and chrome settings.
3. Check website information if that is correct
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. Open Bluetooth settings in phone and the other device.
2. Pair the device with phone
3. Device will connect automatically.
What according to you makes you a good candidate for customer service or technical support job? 1. I have good amount of experience in the same industry and most importantly I will listen to customer first before delivering any response.
2. Take down important leads from customer to deliver correct information.
3. I will check if the information is useful to customer and it is resolving their issue.
On a scale of 1 - 5 please rate your fluency in spoken English  4