Subject: FW: Tech Support Candidate - Nischal Kumar
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Thu, 13 May 2021 12:36:33 +0000

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From: Nischal Kumar <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Monday, 10 May 2021 at 3:22 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Nischal Kumar

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Nischal Kumar
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 9971084761
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Dwarka Sector 12
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Fidelity India Business Services        Programmer      1-07-2015       32,235
Previous Employer 1
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1) I will check the Internet Connection (LAN,WAN,etc)
2) Try and refresh the Browser
3) If there is issue with Internet service provider will inform him and ask for help
4) If issue is unknown will escalate it to other teams for resolution.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1) Switch on the Speaker
2) Turn on bluetooth in the phone
3) Search for devices recognized by mobile
4) After device name is identified will connect with it.
What according to you makes you a good candidate for customer service or technical support job? I have experience in troubleshooting issues globally in production support. I have knowledge of SQL ,Windows and Unix as well. I can coordinate with other teams for support issues well. Using my communication skills I will prove to be a resource of great help in providing support to the concerned organization.
On a scale of 1 - 5 please rate your fluency in spoken English  4