Subject: FW: Tech Support Candidate - Vishal Sharma
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Thu, 13 May 2021 12:35:46 +0000

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From: Vishal Sharma <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, 11 May 2021 at 12:54 AM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Vishal Sharma

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Vishal Sharma
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 9810490815
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Faridabad
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
0365
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Wipro Technologies      Technical Consultant    60 days 42
Previous Employer 1     HCL Technologies        Associate Executive     -       17
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  I will perform below steps -

1) I will check if my computer is connected to network at all or not, Like LAN or wifi must be connected.

2) I will check if issue is with the other websites also.

3) I will copy the url and check it on ither browsers like chrome, edge, brave, firefox etc.

4) The Website may be blocked within a partiluar network due to proxy, so will ask to open the website on mobile if possible via own network.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1) Swipe down from the top of the screen.
2) Make sure Bluetooth is turned on.
3) Touch and hold Bluetooth
4) In the list of paired devices, tap a paired but unconnected device.
5) When your phone and the Bluetooth device are connected, the device shows as "Connected."
What according to you makes you a good candidate for customer service or technical support job? I have a vast experience in Providing Technical Support to users and clients, I have worked for Microsoft Office 365 process and Service Desk process, and quite good in managing SLA's and meeting deadlines as well as making quick and efficient support available to customers at the earliest, Having experience in taking irated users call and turning escalations into a Good customer service experience.
On a scale of 1 - 5 please rate your fluency in spoken English  5