Subject: Re: Tech Support Candidate - Arjya Animesh Arjya
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Thu, 13 May 2021 05:35:33 -0700 (MST)

He is good for normal customer support. 
He is in Hyderabad currently. Ready to relocate whenever its required. 
His last salary was 30k 
Expecting same. 
Ready to join immediately 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On May 13, 2021, at 4:46 PM, Deeksha Dadu <[email-masked]> wrote: 

Check, if not tech, check for English 

From: Arjya Animesh Arjya < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Wednesday, 12 May 2021 at 3:32 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Arjya Animesh Arjya 

	

	
	
			Tech Support Test 
		
	Name 	Arjya Animesh Arjya 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(+91) 8455095095 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute using other transport like Rickshaw 
	Where do you currently live (area) 	Firozeshah Rd, Vakil Lane 
	Which best describes your Technical Support capabilities 	I don't have Tech Support experience, but I am confident with my skills I can do it 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
MacOS 
Linux 
Networking - basic 
Hardware - Basic 
Hardware - Advanced 
Speakers & Audio 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	NA 			
Previous Employer 1 	Amazon 	CSA 	2/26/2021 	33000 
Previous Employer 2 	NA 			
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	First I need to check if my device is receiving the network connectivity. 
Try to power wash if everything is connected the way it is instructed. 
If there is no response from the browser for any of the websites then we can go ahead & contact the network provider if we are receiving all the signals & still the web page isn’t opening. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Open settings 
Choose connectivity if the Bluetooth option isn’t available directly on the settings menu. 
Switch on the Bluetooth on the device and the phone. 
Make the phone visible for other devices. 
When the device name is visible on your phone screen we just need to have a single tap on the name of it is a smartphone or we can use the moment keys on a keypad cellphone by which we will be able to connect Bluetooth device to our mobile phone. 
	What according to you makes you a good candidate for customer service or technical support job? 	Knowledge 
The ability to deliver the correct information in the required time 
Always imagining the situation of the customer practically and providing resolutions taking company ownership into account. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	5