Subject: Re: Tech Support Candidate - Rohit Singh
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Thu, 13 May 2021 05:18:47 -0700 (MST)

His current salary is 49k. and looking for hike. 
Have to serve 2 months notice. I don't think suitable for us 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On May 13, 2021, at 4:37 PM, Deeksha Dadu <[email-masked]> wrote: 

Check 

From: Rohit Singh < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Wednesday, 12 May 2021 at 7:14 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Rohit Singh 

	

	
	
			Tech Support Test 
		
	Name 	Rohit Singh 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(91) 8178990680 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	Delhi 
	Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
MacOS 
Speakers & Audio 
Microsoft Office 365 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Concentrix 	Sr.Advisor-1, Technical Support 	N/A 	50000 
Previous Employer 1 	N/A 			
Previous Employer 2 	N/A 			
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1) check the error on the internet and proceed with the troubleshooting found. 

2) Switch browser 

3) checked incognito 

4) checked firewall settings 

5) checked on a different device or machine 

6) rebooted machine 

7) checked on a different network 

8) cleared cache and cookies and checked browser settings 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1) Turn the speaker on 

2) turn the Bluetooth of mobile device on 

3) paired both from available devices 

4) approved connection request if any 

	What according to you makes you a good candidate for customer service or technical support job? 	Because I have patience, good listening skills, empathetic, and most importantly excellent communication skills, Plus have prior experience of 1 year and 3 months working with US, UK, Aus, Nz, Canada etc cx. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	5