Subject: FW: Tech Support Candidate - abhisekh kushwaha
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Thu, 13 May 2021 12:18:01 +0000

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From: abhisekh kushwaha <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 12 May 2021 at 1:48 AM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - abhisekh kushwaha

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    abhisekh kushwaha
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (87704) 71687
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Noida Sector -62
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) Applications
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Vinculum Software Solutions     Product Analyst
Previous Employer 1     Accenture Solutions Ltd Process Associate
Previous Employer 2     Thinksys Software Pvt ltd       Application Support
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Troubleshooting Steps:

-Refresh the window and wait for the error message.

-Check internet connectivity, run speed tests on a different window.

-Clear browser cache and data.

-Keep checking for the error code and check if the website is down or not.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      -Make sure the Bluetooth Speaker is fully charged.
-Turn on the speaker, wait for the voice instruction that the device is ready to be paired.
- Turn on the Bluetooth on the mobile phone and search for the speaker's name.
-Tap on pair.
- Confirm the "Confirmation message" on mobile phone.
-Soon after the speaker through voice instructions confirms of successful pairing.
What according to you makes you a good candidate for customer service or technical support job? I have two years of experience in Technical Support and from my past experience and skills, I believe that I can fulfill the duties and responsibilities assigned to me.
On a scale of 1 - 5 please rate your fluency in spoken English  4