Subject: Re: Tech Support Candidate - Sumit Ghosh
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Thu, 13 May 2021 05:12:14 -0700 (MST)

Broken English 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On May 13, 2021, at 4:33 PM, Deeksha Dadu <[email-masked]> wrote: 

Check 

From: Sumit Ghosh < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Wednesday, 12 May 2021 at 10:40 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Sumit Ghosh 

	

	
	
			Tech Support Test 
		
	Name 	Sumit Ghosh 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(+91) 9811886124 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	Vasundhara sec 2B Ghaziabad 201012 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Networking - basic 
Hardware - Advanced 
Speakers & Audio 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Convergys 	Senior Technical Support engineer - Tier 2 for DELL USA 	June 25 2017 	26000/- approx 
Previous Employer 1 	Convergys 	Senior Technical Support Officer for AT&T SE Dial 	Dec 03 2014 	17000/- approx 
Previous Employer 2 	IBM Daksh 	Executive Operations 	Dec 17 2008 	12000/- approx 
	In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1. Depending on the error message, I will try few more websites to check if my internet is working. 
2.In case of no internet I will contact my ISP. 
3.If internet works then I will try www.ndtv.com on few different browsers. 
4.If it still does not work then depending on the error message , probably the site is down. 
5.Depending on the error we get, it can be problem with one of the add-ons like flash player. 
6.We also have to check if the site has been blocked by the security software on my computer, in that case I have to whitelist it. 
7.Clearing cache and cookies could have been a step but I doubt its significance now. 
8.Pinging the site on cmd will let us know if the computer can communicate with www.ndtv.com and we can use the site;s IP address on a browser to check if that works. 

	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1. Switch the speaker on. 
2. Ensure the speaker is in Bluetooth mode 
3. Turn on the Bluetooth on the mobile phone 
4. Once I see the name of the Bluetooth speaker, I will tap the name and it will connect to the Bluetooth speaker. 
	What according to you makes you a good candidate for customer service or technical support job? 	With my experience in customer support, in the first 10-15 seconds of most of the calls, I can identify the type of the customer I am dealing with. He/she can be angry or just appreciating in sarcasm. Just let the costumer vent out first then earn his/her trust and confidence on you, rest of the steps will be on your screen. Follow the steps now. 

No matter. how long the call is or what kind of customer is on the other end, I never lose my patience and I believe that is most important quality in technical troubleshooting and customer support. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	5