Subject: FW: Tech Support Candidate - Shailendra Goswami
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Thu, 13 May 2021 12:09:35 +0000

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From: Shailendra Goswami <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 12 May 2021 at 2:22 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Shailendra Goswami

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Shailendra Goswami
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 9560898079
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Sector 12
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) Networking - basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Teleperformance CRM services    Technical Support Executive     02/03/2021      23500
Previous Employer 1     HDB financial services  Operation Executive     15/10/2019      17500
Previous Employer 2     Convergys India Customer Support Associate      04/02/2019      18400
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1. I will check the internet connection, if it is working.
2. I will check if the issue is related to Proxy or Firewall.
3. I will try to open the website on safe mode.
4. I will check if the error is 404, the website may be down.
5. I will check is the IP of my computer is DHCP enabled, it may be working with APIPA IP.
6. I will check if the Ethernet Card is working with The help of loopback IP.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. Switch On the Speaker and select Bluetooth mode.
2. In Mobile's Bluetooth settings click on search devices
3. Once speaker appears in available devices click to pair them.
4. Once the pairing is complete you can use speakers with your mobile phone.
What according to you makes you a good candidate for customer service or technical support job? 1. I have previous experience in technical support.
2. I have considerable knowledge about troubleshooting steps with various devices.
3. In my past experience, I used to deal with, International clients and have experience of resolving issues over Voice, Chat, Email and Remote assistance.
4. I have problem soling skills, suitable for Tech. Support.
5. I believe in smart work, that helps to address the issue in most prominent manner.
On a scale of 1 - 5 please rate your fluency in spoken English  4