Subject: Re: Tech Support Candidate - Pratik Kumar
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Thu, 13 May 2021 05:09:38 -0700 (MST)

Busy on another call 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On May 13, 2021, at 4:32 PM, Deeksha Dadu <[email-masked]> wrote: 

Check, also salary expectation? If agrees for with in 42, let me know. Ideally we want to pay 38-40, see if he is open to it 

From: Pratik Kumar < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Wednesday, 12 May 2021 at 11:26 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Pratik Kumar 

	

	
	
			Tech Support Test 
		
	Name 	Pratik Kumar 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(+91) 6306710675 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute using other transport like Rickshaw 
	Where do you currently live (area) 	Gurugram Sector 23A 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows - Basic 
Activation, Provisioning, VAS 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Accenture 	Customer support analyst tier2 		42000 
Previous Employer 1 	Teleperformance 	Technical support Executive 	11 November 2019 	25000 
Previous Employer 2 	Awadh International School 	Coordinator 	4 April 2019 	15000 
	In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	Step1: Check and ensure if the system has a working network connection. 
Step2: Ensure if the website that we wanted to open is used correctly. 
Step3: Close the browser and retry to access the website. 
Step4: Clear the caches and cookies of the browser and try to access the website. 
Step5: Restart the system and try to access the website. 
Step6: Follow the troubleshooting steps given. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Step1: Turn On Bluetooth in phone and make sure that it is visible. 
Step2: Turn on the speaker and switch to Bluetooth Mode. 
Step3: Check the available Bluetooth connection in list. 
Step4: Click on speaker's name and pair the speaker to mobile. 
Step5: Wait for the confirmation of speaker get paired. 
	What according to you makes you a good candidate for customer service or technical support job? 	I can listen to the customer issue put my self in customer shoe and provide the perfect resolution for the customer issue. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4