Subject: FW: Tech Support Candidate - Arjya Animesh Arjya
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Thu, 13 May 2021 11:16:36 +0000

Check, if not tech, check for English

From: Arjya Animesh Arjya <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 12 May 2021 at 3:32 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Arjya Animesh Arjya

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Arjya Animesh Arjya
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 8455095095
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      Firozeshah Rd, Vakil Lane
Which best describes your Technical Support capabilities        I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        NA
Previous Employer 1     Amazon  CSA     2/26/2021       33000
Previous Employer 2     NA
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  First I need to check if my device is receiving the network connectivity.
Try to power wash if everything is connected the way it is instructed.
If there is no response from the browser for any of the websites then we can go ahead & contact the network provider if we are receiving all the signals & still the web page isn’t opening.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Open settings
Choose connectivity if the Bluetooth option isn’t available directly on the settings menu.
Switch on the Bluetooth on the device and the phone.
Make the phone visible for other devices.
When the device name is visible on your phone screen we just need to have a single tap on the name of it is a smartphone or we can use the moment keys on a keypad cellphone by which we will be able to connect Bluetooth device to our mobile phone.
What according to you makes you a good candidate for customer service or technical support job? Knowledge
The ability to deliver the correct information in the required time
Always imagining the situation of the customer practically and providing resolutions taking company ownership into account.
On a scale of 1 - 5 please rate your fluency in spoken English  5