Subject: English Language Test - Jyoti Bali
From: Jyoti Bali <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 13 May 2021 07:14:08 -0400

| | Foreign Language Screening Test

Name | Jyoti Bali    /  (91) 7559725351    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi Jack,

Thank you for your Email. As requested by you we checked the status of your order no. 12345 which is related to your hand bag. The shipment of the hand bag was returned by the courier service. As per to our records your address is incorrect. So, kindly send an email to us with the correct address. So, we can submit the request to place it again on your correct address.

Sorry for the inconvenience. For further quarries you can write an email to us.

Regards,
Jyoti Bali,
Customer care Executive,
ABC company.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

Thank you for your email. Sorry for the inconvenience as you have mention in the email about the order: 235467. We want to ask you few questions about the damage product. Please, tell us if the product was damaged  before you opened it or the cabinet was damaged by the team while installing. We check the policy as well. So,this order can only be replace as per to the policy.

For further Quarries you can please write us.

Regards,
Jyoti Bali,
Sr. Customer care executive,
ABC company.

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