Subject: Tech Support Candidate - Pradeep Bahuguna
From: Pradeep Bahuguna <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 13 May 2021 07:08:18 -0400

| | Tech Support Test

Name | Pradeep Bahuguna
E-mail | [email-masked]
Phone Number | (+91) 9643181271
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Khora colony near 55, 56 Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Basic
Speakers & Audio
Audio visual Technical support,Desktop support

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Amazon Devlopement centre | AV Engineer(IT team) | 31 Aug 2020 | 20000/month
Previous Employer 1 | Binary Electrotech | Senior site Engineer | 25 sep 2019 | 18000/month
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

If problem is not solved,Need to be taken are follwing steps one by one.

1. Need to check URL address once again.
2. Check whether internet connection are working fine or not.
3. Check that particular website on another network.
4 . Restart the PC.
5. Check website on another browser.
6. Check Date and time of PC.
7. Check java script is enabled.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Trun on speakers bluetooth.
2.Turn on phone Bluetooth.
3. Scan for available device from phone's bluetooth setting.
4. There are showing available blutooth device.
5 . Just click on speakers blutooth name.
6. It has connected,now you can use it easily.

What according to you makes you a good candidate for customer service or technical support job?

1. Already i have same kind of role experience.
2. I love to interact with people's.
3. I really enjoy to accept the technical challenges and short out the queries.whether it is by physically or remotely.
4. I already dealed with so many people and finished the task with excellence.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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