Subject: FW: Tech Support Candidate - Pratik Kumar
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Thu, 13 May 2021 11:02:55 +0000

Check, also salary expectation? If agrees for with in 42, let me know. Ideally we want to pay 38-40, see if he is open to it

From: Pratik Kumar <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 12 May 2021 at 11:26 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Pratik Kumar

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Pratik Kumar
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 6306710675
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      Gurugram Sector 23A
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Activation, Provisioning, VAS
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Accenture       Customer support analyst tier2          42000
Previous Employer 1     Teleperformance Technical support Executive     11 November 2019        25000
Previous Employer 2     Awadh International School      Coordinator     4 April 2019    15000
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Step1: Check and ensure if the system has a working network connection.
Step2: Ensure if the website that we wanted to open is used correctly.
Step3: Close the browser and retry to access the website.
Step4: Clear the caches and cookies of the browser and try to access the website.
Step5: Restart the system and try to access the website.
Step6: Follow the troubleshooting steps given.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Step1: Turn On Bluetooth in phone and make sure that it is visible.
Step2: Turn on the speaker and switch to Bluetooth Mode.
Step3: Check the available Bluetooth connection in list.
Step4: Click on speaker's name and pair the speaker to mobile.
Step5: Wait for the confirmation of speaker get paired.
What according to you makes you a good candidate for customer service or technical support job? I can listen to the customer issue put my self in customer shoe and provide the perfect resolution for the customer issue.
On a scale of 1 - 5 please rate your fluency in spoken English  4