Subject: FW: Tech Support Candidate - Sagar Seth
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Thu, 13 May 2021 10:59:03 +0000

Check for English

From: Sagar Seth <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 12 May 2021 at 11:45 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Sagar Seth

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Sagar Seth
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (011) 22483383
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Akshardham
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Hardware - Basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Grofers         Sr. Executive   NA
Previous Employer 1     IO DIGITAL      Sr. Associate   December 2018
Previous Employer 2     Live Salesman   Sr. Associate   February 2018
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  First of all I will check whether the website is secure or not to access on my computer. Of it starts from http:/ it is not safe to access and it can be the reason that my system is not allowing me to access this website. It should start from https:/

Secondly I will check the date and time setting on my computer. In most of the cases it is caused due to incorrect date and time.

If that is not the case, I will check the firewall settings if it has restricted the above mentioned website.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. Turn on bluetooth speaker
2. Open bluetooth in mobile and search for the particular speaker brand
3. Once found, pair it with your phone and allow access it asks for.
4. Once paired the speakers will be connected to your phone.
What according to you makes you a good candidate for customer service or technical support job? I have more than 6 years of experience in customer service. In these 6 years I have worked with different companies which includes technical and non technical both the roles.
I have interacted with domestic as well as international clients.
I have all the skills required for this kind of job.
On a scale of 1 - 5 please rate your fluency in spoken English  4