Subject: English Language Test - Subrat Bala Jee
From: Subrat Bala Jee <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 13 May 2021 06:55:51 -0400

| | Foreign Language Screening Test

Name | Subrat Bala Jee    /  (+91) 8376064842    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear coustmer,

We really apologize for  the issue you are facing, the status of your order is not delivered because of the incorrect address
Please  recheck your address or contact our  customer support .

Thanks
Stay home stay safe
Babyshop care

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

We really apologize for this issue, As you are our valuable customer we will try fix your problem as soon as possible  and your TV Cabinet that you purchased last week will be replaced within 3 business days for any futher queries please feel free to contact our customer support we're to help 24×7

Thanks
Stay home stay safe
Homebox team

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