Subject: Tech Support Candidate - Jawad Akram
From: Jawad Akram <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 13 May 2021 06:53:25 -0400

Tech Support
Test

Name

Jawad
Akram

E-mail

[email-masked]

Phone Number

(91) 9810542442

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Ghaziabad

Which
best describes your Technical Support capabilities

I've
worked in Level 2 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Tech mahindra

Customer support associate

NA

22000

Previous
Employer 1

Ienergizer

Technical support engineer

August 2020

20000

Previous Employer 2

Homeshop18

Telesales

February 2015

In your past experience you have (select
all that applies)

Interacted with customers over
Email
Interacted with customers over Live Chat

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

1. Check with the other browser

2. Check the internet connection

3. Check the LAN wire connected properly

4. Update the browser or update the system if required

5. Restart the system

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

1. Turn on
the bluetooth speaker (power on)

2. Open the bluetooth feature in mobile and turn it on

3. Search for the nearby device

4. When the speaker name will be visible then click on it to connect.

5. Bluetooth speaker will be connected

What according to
you makes you a good candidate for customer service or technical support
job?

According to me a good candidate is who provide the
satisfactory solution to the customer under company policy by using polite,
confident, active, and professional voice, tone, behaviour and
manner.

On a scale of 1 - 5 please rate your fluency in spoken
English

4